Return Policy

This Return Policy sets out the rules for withdrawing from contracts concluded with BLUETSUKI Spółka z ograniczoną odpowiedzialnością with its registered office in Chojnice, entered into the National Court Register under KRS number 0001001619 (District Court Gdańsk-Północ in Gdańsk, VIII Commercial Division of the National Court Register), NIP: 5552133291, REGON: 523642854 (hereinafter: "BlueTsuki", the "Service Provider" or the "Ordering Party"), via the bluetsuki.pl website and related sales channels (including Discord).

1. Subject of the policy

BlueTsuki provides digital services, including in particular: creation and configuration of websites, Minecraft servers and plugins, bots and Discord servers, automations (e.g. n8n), Linux/VPS server administration, graphics (including 3D), video editing and other digital materials and content delivered electronically (hereinafter collectively: the "Services").

Due to the nature of the Services — being digital content not supplied on a tangible medium and services performed to the Client's individual order — special rules apply concerning the right of withdrawal, described below.

2. Legal basis for excluding the right of return

Pursuant to Article 38(1) and Article 38(13) of the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2024, item 1796), the consumer is not entitled to withdraw from a distance contract in respect of contracts:

• for the supply of digital content which is not supplied on a tangible medium, for which the consumer is obliged to pay the price, if BlueTsuki began the performance with the express and prior consent of the Client, who was informed before the performance began that they would lose the right of withdrawal once the performance was complete, and acknowledged this (Article 38(13));
• for the supply of services for which the consumer is obliged to pay the price, if BlueTsuki has fully performed the service with the express and prior consent of the Client, who was informed in advance of the loss of the right of withdrawal once the service was fully performed (Article 38(1)).

In practice this means that placing an order and starting work on it (e.g. server configuration, starting programming work, providing access to generated content, deploying automation) results in the loss of the right to withdraw from the contract and of a refund, because the subject of the contract is digital content and services that cannot be "returned" in a physical sense once they have been produced or made available.

3. When a refund is not available

A refund is not available in particular when:

• work on the order (e.g. work on a website, bot, server, automation, graphics) has already begun with the Client's consent given when placing the order,
• the Client has received access to working material, a preview, files, configuration or a test environment,
• the service has been fully performed and accepted by the Client (e.g. final files, access credentials or a completed project were delivered),
• the subject of the order was an individual configuration or personalisation (e.g. a dedicated plugin, custom graphics, a unique automation) tailored to the needs of a specific Client.

4. Consent and information provided to the Client

Before starting work on the order, BlueTsuki always:

1. informs the Client that the ordered Service is digital content not supplied on a tangible medium or a service performed to an individual order,
2. obtains the Client's express consent to begin performance before the expiry of the 14-day withdrawal period,
3. informs the Client that giving such consent entails the loss of the right of withdrawal once performance begins,
4. provides the Client with confirmation of the concluded contract and confirmation of the consent given (e.g. by e-mail, by confirmation on Discord or by an invoice/sales document).

If BlueTsuki does not meet the above conditions, the Client retains the statutory right to withdraw from the contract within 14 days of its conclusion.

5. Deposits and partial payments

If the Client has paid a deposit (typically up to 50% of the order value) and resigns from the project after work has begun in accordance with points 2–3 above, the deposit is not refundable to the extent corresponding to the work already performed. If the resignation occurs before performance begins and before consent to immediate commencement, the Client is entitled to a refund of the sum paid under the general rules.

6. Complaints and service defects

The exclusion of the right of withdrawal does not limit the Client's rights under warranty or non-conformity of the service with the contract. If the delivered Service is defective, incomplete or inconsistent with the arrangements, the Client may submit a complaint to [email protected] or via the official BlueTsuki Discord server, describing the nature of the non-conformity. Complaints are handled individually, and in justified cases BlueTsuki will make corrections, complete the service or issue a proportional refund of part of the remuneration.

7. Contact

For matters concerning refunds and complaints, please contact us at:

• E-mail: [email protected]
• Discord: the official BlueTsuki.pl server